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RIA & Ajax: Article

Flux Unveils Web 2.0 Technical Support Tracking System With Flux Tickets 1.0

Designed Using the Web 2.0 Experience From the Development of AJAX-Enabled Workflow Designer of Flux 7.3

(SYS-CON Media) - Flux announced the release of Flux Tickets 1.0. which manages a technical support team's process of creating, responding to, and monitoring help, trouble, and technical support cases, issues, and tickets through a Web 2.0 interface. Flux Tickets helps a technical support team manage their technical support case load in a responsive and timely manner.

The Flux Tickets product was created to better manage threads of communication with Flux's 300+ customers in 31 countries. Features, such as automatic refreshing of the Web dashboard, automatic reminders to follow up with users who have not responded to recent communications, and the ability to append private notes to a ticket, were included in Flux Tickets to improve communication between technical support engineers and users. Flux Tickets can easily be integrated and extended into various environments and applications using its embeddable Java API.

Flux Tickets is intended to complement -- but not to compete with -- existing bug tracking systems such as Atlassian's JIRA or Mozilla's Bugzilla. Flux Tickets was created leveraging the Web 2.0 experience from the development of Flux 7.3 (www.fluxcorp.com/download) and its AJAX-enabled workflow designer.

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